Holly Springs gets its power from Duke Energy Progress: text OUT to 57801 or call 800-419-6356, and check Duke's outage map. Downed line: call 911.

Last checked Oct. 11, 2026. Facts on this page come from the Town of Holly Springs new resident page and Duke Energy.

The Town of Holly Springs does not run the electric system. It lists Duke Energy Progress as the electric company for Holly Springs residents. The town supplies water, wastewater, garbage, recycling and yard waste service, so a water problem goes to the town, not Duke.

Who to call

  • Power out: Duke Energy Progress, text OUT to 57801, report at duke-energy.com/outages, or call 800-419-6356
  • Downed power line or transformer fire: 911
  • Town water, sewer or Public Works emergency after hours: 919-557-9111
  • Tree on a town street, other town problems: 311, or 919-577-3111 from outside town limits
  • Storm alerts: register with Wake County’s ReadyWake and the town’s email and text alerts

Report an outage

  1. Check the map first. Duke’s outage map shows current outages and estimated restoration times.
  2. Report it. Text OUT to 57801, report online or call 800-419-6356, Duke Energy Progress’s outage number.
  3. Stay away from downed lines. Duke says to assume every downed line is energized and dangerous. Call 911.

Duke runs two companies in North Carolina with different numbers. Holly Springs is served by Duke Energy Progress; the 800-769-3766 number belongs to Duke Energy Carolinas.

How Duke restores power

After a storm, Duke Energy says it works to return power to the greatest number of customers as safely and quickly as possible, putting public health and safety facilities first, according to its restoration page. The usual order:

  1. Transmission lines from the power plants to substations
  2. Substations, which step the voltage down for local lines
  3. Main distribution lines that serve the most customers
  4. Tap lines, transformers and service lines that feed individual streets and homes

That is why one street, or one house, can stay dark after the neighborhood comes back. Duke says different parts of a neighborhood may be on different circuits.

Storms in Holly Springs

Holly Springs can be hit by hurricanes, high winds, tornadoes and flooding, and hurricane season runs June 1 to Nov. 30, the town says on its storm preparation page. The town is part of Wake County’s multi-jurisdictional hazard mitigation plan. Forecasts and warnings for Holly Springs come from the National Weather Service in Raleigh.

Generators and safety

  • Run a generator outside the house and plug appliances into it directly. Never wire it into your breaker box; Duke says it can backfeed the lines and injure crews.
  • Stay out of flooded areas and debris, which can hide downed lines.
  • Do not drive around to look at damage; it can slow rescue and restoration work.

What this means for you

  • Save 800-419-6356 and the text number 57801 in your phone before storm season.
  • Sign up for ReadyWake so county alerts reach you when the power is out.
  • Report any line still down after the power returns.

More: who to call in town government and road closures.

Frequently asked questions

Who is the power company in Holly Springs, NC?

Duke Energy Progress, according to the Town of Holly Springs. The town does not sell electricity; it provides water, sewer and trash service.

How do I report a power outage in Holly Springs?

Text OUT to 57801, report online at duke-energy.com/outages or call Duke Energy Progress at 800-419-6356.

What should I do about a downed power line?

Call 911. Duke Energy says to assume every downed line is energized and dangerous, and to stay away from it.

Why is my neighbor’s power back on and mine is not?

Duke Energy says different parts of a neighborhood can be on different circuits, and a home’s own service line may still be damaged after the main lines are fixed.